Received messages


All new messages can be found under Unread. It is also sorted by type of message.

‚ÄĆYou can easily keep track if other users are viewing the same message as you. Look for a blue dot.

Tip: Add Participants from view settings to get an overview of who had read the message.

Handling messages

The number of new and open messages is displayed as numbers on the different mailboxes.

Click on Unread, and choose the message you want to read. You can also click on the different mailboxes that belong to Unread if you would like to work with one kind of message at the time.

All messages, including dialogues to patients and colleagues, are handled the same way. Electronic messages, such as referrals, discharge summaries etc. are sent and received over NHN and have a different workflow.

  • Forward: Forward the message to another colleague at the clinic. The message is moved to Open.

  • Answer and close: You answer the message, but the receiver can not answer you back. The message is moved to Archive.

  • Answer: You answer the message and the receiver also has the opportunity to answer you back. The message is moved to Open.

  • Close: You close the message/task without answering. The message is moved to Archive. Remember this is not an option for e-consultation. You are obligated to answer an e-consultation by law.

  • Complete: You complete a task. This is only available if the messages is a task. The message is moved to Archive.

If you have activated notifications, the patient will receive a notification by text, mail, or push notification.


You are obligated by Norwegian law to answer e-consultations within 5 days. E -consultations are by default marked as important.

When you answer an e-consultation, you are prompted with a pop up asking if you want to add this to the journal.

  • Choose Yes, and confirm that it is the right patient.

  • In the patient journal you need to write in information an add a problem to save. The e-consultation is added as an attachment to the note, and you can click to see the content.

Doctors can use the service code 2AE to get paid when the e-consultation is handled.

If you have given the patient the opportunity to answer, all answers will automatically be added to the journal note. Answers are also received as usual in your inbox.

Other messages

Prescription request The actual renewal of the prescription needs to be done from the medication module, or the journal system you are currently using. Read more about renewing prescription here.

E-dialogues For most practitioners, there is a service code that can be used if there has been given medical advice using e-dialogues. Prescriptions and e-dialogues can be added to the journal after the message is closed. Open the message in the archive and click on the three dots: Action icon.

Invoice question The invoice number is automatically attached to the message, which makes it easier for you to handle the request.


Click on the action icon to see more options:

  • Show log. Gives you information about who has read the message, and which changes that have been made.

  • New from existing. The existing message is added as an attachment to the new one.

  • Add to the journal, if you want to add the message to a journal note.

  • If you are one of several participants, you can choose to leave the dialogue to no longer receive answers.

  • Flag as important. The message will be marked red, put at the top of the inbox, and visible from Important alerts.

  • Mark the dialogue as to-do.

  • Remove the message from the inbox.

  • Move the message to the inbox.

Electronic messages

Electronic messages such as referrals, electronic messages, sick leaves, requisitions, etc... are available in the communication module. Dialogue message and SLV alerts have their own mailboxes from Feedback. Lab requisitions and lab results also have their own mailboxes from Paraclinical.