Correct overlap

The alignment window on the platform makes sure that there is no overlap between the service orders that are being sent to Helfo. This will also automatically be validated when you create a service order, so you may need to correct some service orders at that point.

When you are ready to send your claim to Helfo, you can also open the alignment window to prevent overlap. If there is something to correct, just move the red service order so it does not overlap anymore.

It is important to make sure that the services that are set up on the appointment type matches with the start- and end time for the actual appointment in the planner. We therefor recommend that you use the examples listed below:

Appointment type

Physiotherapist

Psychomotor physiotherapist

Manual therapist

1 - 20 min

A3a

A9a

A8a

21 - 30 min

A3a + A3b

A9a + A9b

A8a + A8b

31 - 40 min

A3a + A3b*2

A9a + A9b*2

A8a + A8b*2

41 - 50 min

A3a + A3b*3

A9a + A9b*3

A8a + A8b*3

51 - 60 min

A3a + A3b*4

A9a + A9b*4

A8a + A8b*4

61 - 70 min

A3a + A3b*5

A9a + A9b*5

A8a + A8b*5

71 - 80 min

A3a + A3b*6

A9a + A9b*6

A8a + A8b*6

The alignment window is also adapted for doctors and their services.

What opportunities do I have to correct mistakes?

Service order that is created (but not sent to Helfo).

Service orders without patient share

You can easily delete the incorrect services (se hvordan).

Service orders where the patient has paid their deductible

Service order where the patient has paid their deductible needs to be refunded. Open the service order and click Refund, Remember to create a copy and to pay the patient back (se hvordan).

Service order that is set to be paid later

For service orders that are not already paid, you have the opportunity to edit the quantity.

This means if there are too many additional services, you can edit the quantity so it matches the duration of the appointment in the planner (se hvordan).

Example: You have added two of the A3b service, but should have only added one. Then you can just change the number of services on the service order, click update, and it is ready to be sent to Helfo.

Service order that is created (and sent to Helfo).

Service order where patients have paid their deductible

For these kinds of service orders, the amount for Helfo needs to be credited and for the patient, it needs to be refunded.

Open the service order and click Credit or Refund. Remember to create a copy and to pay the patient back (se hvordan).

Service orders that are set to be paid later

For service orders that are set to be paid later, you have the opportunity to change the services.

This means is there are too many additional services, you can edit the quantity so it matches the duration to the appointment in the planner (se hvordan).

Example: You have added two of the A3b service, but should have only added one. Then you can just change the number of services on the service order, click update, and it is ready to be sent to Helfo.

How to prevent overlap

Immediately there are two options:

  • Correct the mistake that has already happened

    • By moving/change the time of the service order to prevent overlap

    • If the systems find an overlap, the alignment window will open automatically when the service order is created.

    • You can also double-check before sending your claim to Helfo by open the alignment window (se hvor).

  • Adjust the services that have been used There are two aspects to consider:

    • Make sure that the correct services are added automatically (Did you use the correct services for the appointment type?).

    • Adjust existing service orders that are not paid yet (both patient and Helfo).