Patient card

Learn more about the patient card

Opening the patient card you will find all contact and administrative information about the patient. The patient card is divided into different sections, which you can easily organise yourself.

Choose a patient in the search field. To open the patient card, click on the patient's name or use the shortcut Alt+P.

If you need to do other things at the same time, you can easily minimize the patient card window.

In the middle, you will find a menu. The menu seIection depends on which modules are activated. Click to see more information:

  • Basis: View and edit the patient's contact information. Retrieve more information from the national registry by clicking Actions.

  • CAVE: Overview of the patient's medical and non-medical CAVE. Opportunity to register new CAVE-information.

  • Relation: Add patient relations. This can be a parent, children, guardianship, and such. Relations needs to be added by the clinic, but the patient is able to give profile access from the patient portal. If this applies to babies/children the clinic needs to add the relation and give access. Possible to give extended access to the relation.

  • Social: Add employment, living situation, and other information about the patient. This information is available from the journal, and will automatically be added to messages where it is relevant.

  • Calendar: Overview of the patient's future, previous and canceled appointments. You can also print and cancel the appointments.

  • Convene: Overview of the patient's payments if the clinic uses Convene Invoice or Convene terminal.

  • Notifications: Overview of all notifications that are sent to the patient, if this is activated. Status of notifications that are sent and failed.

  • Access and merging: Possible to block the patient from ordering appointments and send messages using the patient portal or the app. You can check if the patient has given consent, and the opportunity to revoke their consent. You can also search for duplicates and merge patients.

  • Consent list: Overview of accepted and rejected consents. You can also print the overview.

  • Reservations: Overview of active and historical reservations. Possible to create a new reservation.

  • Deduction code and language: Add exception card and other deduction code. Add language settings or mark the patient as a wheelchair user.

  • Patientmerge: Opportunity to undo merging of patients and search for other duplicates.

  • European health insurance card: Add a European health insurance card on the patient.

  • Payment and invoicing: Add a different default payer then the patient (a company).

  • Individual Helfo documents: Overview of active and previous individual Helfo documents. Possible to create new applications and register individual resolutions from Helfo.

  • Treatment information: Register LAR PLO, and Multidose.

  • Ledger: Overview of the patient's paied, not paied, and not invoiced service orders. Possible to create a collecting bill.

  • Insurance claims: Overview of the patient's insurance claims. Possible to add new insurance claims.

  • Transport: Overview of the patient's transport requisition. Possible to open Pasientreiser, or create a requisition where relevant information is copied to Pasientreiser. If the transport requisition is created from the patient card, the appointment will not be copied to Pasientreiser.

  • External IDs: The platform uses social security number to identify the patient, but other systems uses other identification numbers etc. External IDs is an overview of IDs from other systems that are integrated into the platform. Remember to always check the ID in the external system, so that the patient matches.

You can search and organise the menu yourself. Click at the gear-icon to organise the menu:

  • Choose favorites

  • Organise the menu

  • Choose if there are some selections you want to hide

How you organise the menu will only apply for your user, but will be the same for all of your patients. You can reset the settings

The patient's contact information and exception card information are always available on the patientcard.

The patient's primary doctor is also always available. This can be both the NHN primary doctor or the doctor registered on the platform. Click Change primary doctor to see more information

It will be the NHN doctor that is added automatically to electronic messages such as sick leaves.

Organise your shortcuts for spesific actions that should be available.

Important notes concerning a patient

Important note about the patient

Note that this feature is only available for our journal users.

In the Social tab of the patient card you can add an important note about the patient. The note is visible to everyone at the clinic and thus provides the opportunity to notify other staff of important information concerning the patient.

Examples can be whether the patient has a behaviour worth being prepared for, whether the patient owes money, if patient should meet before their prescription is renewed, or similar. The field can also be used for reminders to yourself, such as “remember to check metabolism at the next consultation”.

  1. In the Social tab, click Add by the Important note field (see how).

  2. Select source for the note.

  3. Write the note and save.

You can add more than one Important note.

View the note by hovering your mouse cursor over the activated patient in the search field. It is also shown under Bio in the patient's journal.


How do I handle the information from my previous system, such as the patient's address? Contact information from your previous systems is automatically transferred to the platform, but we recommend that use the address from the national registry.

Click Actions -> search national registry and and add the address. Click Review and mark as handled.

Where can I find the patient's primary doctor? The primary doctor that is registered on the patient is always available on the patient card. When the patient is chosen in the search field, the primary doctor is also available from there.

When the patients call and wonder why they did not receive a notification? Click on Notifications to check whether they failed or not.

Make sure that the patient is registered with an e-mail or a phone number (mobile).

Where can I find an overview of the patient's payments? Click on Ledger. Choose your service center and select dates to sort the overview.