The way the platform is built, there will always be a "frame that surrounds a main picture". The framework will never change, but the "main picture" will change based on which module you choose.
The framework includes a header, a menu, and widgets.
The header includes the context selection, search field, and icons for our phone system and video-app if this is activated on the clinic.
The icon placed at the top left corner is what we call the context selection. This will either be a PatientSky-icon, Hove Total-icon, or your profile picture.
Click to open the selection. You have the opportunity to change between different clinics where you are an employee, log in and out of groups and functions, and open and edit your profile settings.
From the context selection is also where you log out of the platform. We rercommend that you log out of the platform when leaving your workstation. Otherwise, you are automatically logged in for 8 hours.
The search filed Søkefeltet is important when working with your patients.
Use the shortcut Alt + F to search. You can search for patients using their name, birthday, or social security number. Click the downward key to open a list of the last searched patients.
When the patient is chosen from the search, the patient is activated. Based on which modules are activated on the clinic, more information and shortcuts will be available when activating the patient in the search field. You can also see if the patient has approved and is using the Patientportal or the app.
By clicking on the patient's name, you will open the patient card (Alt + P) and can find more information about the patient.
Click to read more about how you can create new patients.
At the top you will find Important alerts, Unfinished tasks, and Messages ready for signing.
Important alerts refer to important tasks and messages that you have received. This may be e-consultations. These kinds of messages have high priority by default. Click to see and handle tasks/messages.
From Unfinished tasks you will find all task and action that is not finished, such as journal notes. If a journal note is not finished, they will be available from unfinished tasks, and you can just click to finish the note.
Click on Messages ready for signing to sign messages that have not yet been signed. For example, if your health secretary has made prescriptions ready for signing.
From the module menu, you will find the clinic module and the modules that are activated on the clinic.
Hover over a module to see the menu, and click to open. You can easily see which module is open.
Even though the modules change, the framework will be the same.
From the configuration module, you will find set-ups and settings for all the different modules and functions that are activated on the clinic.
All settings and set-ups are sorted by the module. This menu can be changed if needed.
If there has been a bigger update or errors on the platform, we will inform you with an appcue. These appcues are pop-ups but can be opened later from the bell.
Click on the I-icon to open the menu.
Click on Shortcuts to open the overview of all the shortcuts available on the platform. This overview can also be printed.
Click on eLearning to open our e-learning portal. This is avalable directly in the platform.
User manual is a direct link to our user manual. it will be opened in a new tab in your browser when you click.
When clicking Help you have several options:
Contact form is used to send an inquiry to our support via email.
Open support is used to chat with our support.
NHN remote control is used when in contact with our support and they need to control your computer to help you with your problem.
PatientSky service (Desktop service) is a service that needs to be downloaded when using some of our integrations. Read more about it here.
Widgets are a kind of shortcuts for modules and functions that is always available. Click on the arrow to the right to open/close widgets.
You can add shortcuts under the different tabs A, B, and C. The heart icon is the widgets for the .journal, and can not be changed.
You can adjust the size of the total overview and for each widgets. Just click and drag.
You can also attach the widgets by clicking on the drawing pen-icon.
At the bottom, you can find what we call the work bar. If you minimize an open window, it will be placed there. You can open and close all the different windows from the work bar.
"The main picture" is your working area. Based on which module you clicked on, this area will change. Although, there are some similarities to the different modules.