HelseNorge

PatientSky is integrated with HelseNorge. This means that if you are a GP and a PatientSky customer, you can offer your patients to book appointments, start e-consultations, request prescriptions, and send other inquiries through the HelseNorge platform.

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The HelseNorge platform and the PatientSky platform is automatically synced, and you will receive all appointment bookings and inquiries sent from HelseNorge directly in the PatientSky platform.

Configuration

PatientSky activates the integration on behalf of the clinic.

  • The integration requires the clinic to be a member of Norsk Helsenett (NHN). HER-ID must be registered for the clinic and for each employee.

  • The services the GP would like to offer must be registered in NHN Address registry. This is registered by PatientSky in collaboration with the clinic.

Dialogues

Send a dialogue

When integrated with HelseNorge, you will have several options in communication. To send a dialogue, go to Post and Inbox. In the upper right corner you have three options:

  • e-Contact: For general inquiries to the patient. The patient receives the dialogue in HelseNorge.

  • eConsultation - helsenorge.no: For messages containing medical content, you can send an e-consultation. The patient receives the e-consultation in HelseNorge.

  • E-dialogue: For patients, e-dialogues are only received in the PatientSky app and patient portal. E-dialogues can also be used to send messages internally to colleagues at the clinic.

Files can be attached to the dialogues that are received in the HelseNorge portal. The files cannot be larger than 12 MB.

You can also send dialogues that are received in HelseNorge directly from the search field when a patient is activated. The patient is notified by HelseNorge.

Dialogues can only be sent to patients with a full birth number or D number. The patient must also have given consent to be contacted digitally through the HelseNorge portal. If the patient has not given consent or is not active in the HelseNorge portal, you will not be able to send dialogues. You will be informed that the patient cannot be contacted when starting a dialogue.

Practitioner is informed that the patient is not on HelseNorge

Receive dialogue

Patients can send dialogues directly from HelseNorge. The clinic can define which messages shall be received by which employees. The clinic administrator has access to set up for HelseNorge in the configuration module. In the module, go to Post and HelseNorge (see where).

In the setup you have the following choices for the different message types:

  • The patient's practitioner: The dialogue is received in the GP's inbox. Recipient is already defined.

  • Selected receiver: The dialogue goes to the selected recipient you set up. This can be:

    • Positions

    • Groups

    • Roles

    • Organisation units (e.g. the whole clinic)

  • Both selected receiver and patient's practitioner: The dialogue goes to the GP's inbox and to the selected recipient.

Default settings are:

  • e-Consultation: Patient's practitioner.

  • e-Contact: Selected receiver. Recipient: The whole clinic.

  • Prescription renewal: Selected receiver. Recipient: The whole clinic.

Click the field for recipient format to select the setting you want. Click in the recipient field to choose recipients (see how).

Dialogues sent from HelseNorge is received in inboxes defined by the clinic

Note that e-consultations are automatically added to the patient's journal (see where). The patient is notified by HelseNorge when the GP or clinic responds to the dialogue, and the dialogue is received in the HelseNorge portal.

Add dialogues to journal

Only e-consultations are automatically added to the journal.

If you e.g. receive a general enquiry (e-contact) that contains clinical questions or information, the dialogue can be converted to an e-consultation.

Convert e-contact to e-consultation

Prescription requests

If the clinic receives a request for a prescription renewal, you have several options.

Options for prescription renewals
  1. Open the message in the inbox. Which prescriptions the patient wants to be renewed are listed.

  2. Write a message and click Choose. Choose the relevant option for this request:

    1. Request rejected

    2. Prescription renewed

    3. The prescription cannot be renewed

    4. Prescriptions partly renewed

  3. Send. The patient receives the message in HelseNorge with the option you chose as a note.

  4. If necessary, the answer to the prescription request can be turned into an e-contact or e-consultation, by clicking on the three dots.

Appointment booking through HelseNorge

If the clinic has chosen to offer online booking of appointments through HelseNorge, the patient can book appointments via the HelseNorge portal. The patient can only book appointments in the GP's calendar - this is the only calendar that is available for the patient.

For online booking to be available for the patients through HelseNorge, it requires that the GP only owns one calendar in PatientSky. If the GP has several calendars, the patient will not be able to book appointments.

The patient can view the GP's available appointments that have been made available for online booking. The patient must also add a comment about what the appointment is about. When the appointment is booked, it is automatically visible in the GP's calendar in PatientSky.

Set up an appointment

The clinic can create appointments for patients the regular way in the GP's calendar. The patient is automatically notified in HelseNorge and can find information about the appointment in the inbox or in Appointments (Timeavtaler) in the HelseNorge portal. The booking will also be visible in the patient portal and in the app.

If the clinic cancels or moves the patient's appointment, the patient is automatically notified in the HelseNorge portal.

Patients have an overview of all appointments in the HelseNorge portal

Parents can represent their children under 16 years old and have access to their health information through HelseNorge. If the child contacts the clinic and books an appointment, and the parents should not access this information through HelseNorge, the appointment type in PatienSky must be changed to Hidden appointment.

Notifications

The patient receives these notifications from HelseNorge:

  • Confirmation for booked appointment

  • Changes to or move of appointment

  • Cancellation

  • Reminder between 48 and 24 hours before the appointment

Note that if the patient is not active in the HelseNorge portal or has not given consent to be contacted digitally, the patient will not receive notifications from HelseNorge when an appointment is set up for them. For non-active patients to be notified, notifications have to be activated for the clinic in PatientSky, and activated for the calendar and the appointment type. The notifications are then received from PatientSky, through e-mail, sms or push.

FAQ

How do I know if the patient has booked an appointment or sent a dialogue through HelseNorge? It is not indicated in the calendar if the patient has booked the appointment through HelseNorge. The appointment automatically shows up in the calendar regardless of where it is booked: through the HelseNorge portal or the PatientSky portal or app. Dialogues sent from HelseNorge are indicated with helsenorge.no in the title.