HelseNorge
PatientSky is integrated with HelseNorge. This means that if you are a GP and a PatientSky customer, you can offer your patients to book appointments, start e-consultations, request prescriptions, and send other inquiries through the HelseNorge platform.
The HelseNorge platform and the PatientSky platform is automatically synced, and you will receive all appointment bookings and inquiries sent from HelseNorge directly in the PatientSky platform.

Configuration

PatientSky activates the integration on behalf of the clinic.
  • The integration requires the clinic to be a member of Norsk Helsenett (NHN). HER-ID must be registered for the clinic and for each employee.
  • The services the GP would like to offer must be registered in NHN Address registry. This is registered by PatientSky in collaboration with the clinic.

Dialogues

Send a dialogue

When integrated with HelseNorge, you will have several options in communication. To send a dialogue, go to Post and Inbox. In the upper right corner you have three options:
  • e-Contact: For general inquiries to the patient. The patient receives the dialogue in HelseNorge.
  • eConsultation - helsenorge.no: For messages containing medical content, you can send an e-consultation. The patient receives the e-consultation in HelseNorge.
  • E-dialogue: For patients, e-dialogues are only received in the PatientSky app and patient portal. E-dialogues can also be used to send messages internally to colleagues at the clinic.
Files can be attached to the dialogues that are received in the HelseNorge portal. The files cannot be larger than 12 MB.
You can also send dialogues that are received in HelseNorge directly from the search field when a patient is activated. The patient is notified by HelseNorge.
Dialogues can only be sent to patients with a full birth number or D number. The patient must also have given consent to be contacted digitally through the HelseNorge portal. If the patient has not given consent or is not active in the HelseNorge portal, you will not be able to send dialogues. You will be informed that the patient cannot be contacted when starting a dialogue.
Practitioner is informed that the patient is not on HelseNorge

Receive dialogue

Patients can send dialogues directly from HelseNorge. The clinic can define which messages shall be received by which employees. The clinic administrator has access to set up for HelseNorge in the configuration module. In the module, go to Post and HelseNorge (see where).
In the setup you have the following choices for the different message types:
  • The patient's practitioner: The dialogue is received in the GP's inbox. Recipient is already defined.
  • Selected receiver: The dialogue goes to the selected recipient you set up. This can be:
    • Positions
    • Groups
    • Roles
    • Organisation units (e.g. the whole clinic)
  • Both selected receiver and patient's practitioner: The dialogue goes to the GP's inbox and to the selected recipient.
Default settings are:
  • e-Consultation: Patient's practitioner.
  • e-Contact: Selected receiver. Recipient: The whole clinic.
  • Prescription renewal: Selected receiver. Recipient: The whole clinic.
Click the field for recipient format to select the setting you want. Click in the recipient field to choose recipients (see how).
Dialogues sent from HelseNorge is received in inboxes defined by the clinic
Note that e-consultations are automatically added to the patient's journal (see where). The patient is notified by HelseNorge when the GP or clinic responds to the dialogue, and the dialogue is received in the HelseNorge portal.

Add dialogues to journal

Only e-consultations are automatically added to the journal.
If you e.g. receive a general enquiry (e-contact) that contains clinical questions or information, the dialogue can be converted to an e-consultation.
Convert e-contact to e-consultation

Prescription requests

If the clinic receives a request for a prescription renewal, you have several options.
Options for prescription renewals
  1. 1.
    Open the message in the inbox. Which prescriptions the patient wants to be renewed are listed.
  2. 2.
    Write a message and click Choose. Choose the relevant option for this request:
    1. 1.
      Request rejected
    2. 2.
      Prescription renewed
    3. 3.
      The prescription cannot be renewed
    4. 4.
      Prescriptions partly renewed
  3. 3.
    Send. The patient receives the message in HelseNorge with the option you chose as a note.
  4. 4.
    If necessary, the answer to the prescription request can be turned into an e-contact or e-consultation, by clicking on the three dots.

Appointment booking via HelseNorge

If the clinic offers appointment booking via HelseNorge, the patient can book appointments via the HelseNorge portal.
The patient can book:
  • Appointments in the GP’s calendar
  • Resource appointment types - shared services e.g. vaccination, blood tests, etc.

Book appointment with a GP

The patient can only book an appointment in its own GP’s calendar - this is the only calendar made available for the patient. In order for the GP’s calendar to be displayed on HelseNorge, certain criteria must be met:
  • The GP can only own one calendar in PatienSky. If the GP owns several calendars, the patient is unable to book an appointment.
  • The calendar must be available online.
  • The appointment types must be available online.
Edit Planner
Book an appointment at HelseNorge
In order for patients to be able to be book appointments with their GP, the GP must be the owner of the calendar, and the calendar must be set as available online.
When patients book appointments via HelseNorge, this window is displayed (note that the clinic has also made other appointment types available)
The patient can view the GP's available appointments that’s been made available for online booking. The patient must also add a comment about what the appointment is about. When the appointment is booked, it is automatically visible in the GP's calendar in PatientSky.

Book appointment in resource calendar

Resource appointments can be used for multiple purposes on HelseNorge.
Resource planners enable patients to book shared service (appointments) via HelseNorge, e.g. vaccinations, wound care or other lab services. They are not attached to a GP or a specific practitioner, and are owned by the whole clinic, a group or any other employee than a GP.
Resource Calendars
Appointment booking HelseNorge
The clinic below has created designated calendars for different lab services. Note that the lab-group is owner of the calendars.
Patients can book both appointments at their GP's in addition to different services provided by the clinic.
Read more about resource planners in veilederen til Norsk Helsenett.

Configure Resource Calendar

In order to make resource planners available on HelseNorge, you must create specific appointment types and add them to one or multiple calendars that are used for shared services.
How you configure and use resource planners depends on the number of employees that are offering services at the same time, as parallel appointments in the same calendar are not supported.

You only need one calendar if:

  • Only one employee is offering services at a time, E.g. Ali is the only person working in the lab and offers all services in one planner.
  • Several employees are offering services in the same calendar, but not at the same time. E.g. Ali and Kari work in the lab and have a joint calendar where they both offer appointments: Ali takes a blood test at 08.00, while Kari follows up with a vaccination at 09.00.
You need at least two calendars or more if:
  • Several employees are offering shared services - at the same time. When this is the case, you’ll need several calendars, as one planner equals one employee. E.g. Ali, Per and Kari work in the lab and want to offer appointments at the same time. Ali does a vaccination at 08.00, Per does a wound care at 08.00, and Kari takes a blood test at 08.00. Each will need their own calendar.
If multiple employees are set to be available at the same time, you must create multiple resource calendars.

Name the Calendar

When the calendars and the appointment types are available online, they are displayed on HelseNorge, and additionally on the PatienSky-app and patient portal. Thus, if you create several calendars for shared services because you want to offer different services at the same time, the calendars must be named in a way that makes sense for the patient (see examples below the infobox)
Note that this is only relevant for how the calendars are displayed in the PatientSky app and the patient portal. On HelseNorge only the appointment types are visible, not the calendar.
Example 1: If you offer certain services in each calendar, i.e., blood tests in one, vaccination in one and wound care in another, the calendars can be named the same as the service. As follows, the patients that order via the PatientSky app or the patient portal will know which calendar to choose.
Calendars
HelseNorge
PatientSky App
This illustrates how you can create different calendars for different lab services, where the lab group is set as owner of the calendars.
When resource appointments have been made available online, this is the view the patient is prompted with when they book appointments via HelseNorge.
Patients are able to book resource appointments in the app.
Example 2: If you offer several calendars with the same name and services, it will be unclear for the patients which calendar they should choose. In such instances the calendars should be named accordingly:
  • Lab services (Health secretary 1)
  • Lab services (Health secretary 2)
  • Lab services (Health secretary 3)
The blue arrows illustrate how the calendars should be named when several employees offer similar services at the same time.

Create resource calendar

In order to create a resource planner you create a calendar in the same way as described here. A resource calendar requires somewhat additional configuration and differs from a regular calendar by the following (se how):
  1. 1.
    Note that the GP cannot be the owner. Choose a different owner, for instance the whole clinic, a group or any other employee but the GP. If you have a LAB-group, you could set it as the owner.
  2. 2.
    Give the calendar a name. Note that this is only visible in the PatientSky app and patient portal. In HelseNorge only the appointment types are visible. View examples on how to name the calendars
  3. 3.
    The calendar must be available online.
  4. 4.
    Choose that the clinics' GP patients can book in the calendar, unless the calendar is set to only be available for certain patients. Then you’ll have to choose a custom patient list.
The blue arrows pinpoints important fields to consider when setting up a resource calendar. By putting limitations on the calendar and appointment types (for instance rules for cancellations), this will also be reflected on HelseNorge.

Adjust appointment types

You can either create new appointment types to be used as resource appointments or adjust already existing appointments. If you can’t remember how to create a new appointment type, read how to here. When you have an appointment type you want to make available on HelseNorge, use the following steps:
  1. 1.
    Open the appointment type you want to make available.
  2. 2.
    Toggle on Use as resource appointment at HelseNorge
  3. 3.
    Choose Type.
  4. 4.
    Make sure to name the appointment type in an understandable way for the patient when they book.
  5. 5.
    Add Additional information
  6. 6.
    Click Update Type
Note the following:
  • Appointment types that are set as resource appointments are displayed as resource calendars at HelseNorge.
  • Type can be used to categorise the appointment types, but it is the name you give the appointment type that is displayed at HelseNorge.
  • Examples on how to name the appointment types: Wound care, Influenza vaccination, Covid-19 vaccination, Covid-test, blood test, vitamin injection etc.
  • Additional information will be displayed below the name of the appointment type when a patient books. It could be helpful to provide information about the appointment, who it’s meant for and so forth. Note that HelseNorge only allows 200 characters.
The appointment types must now be added to the resource calendar.
  • If you have to create a new calendar with these appointment types, you will need to add them to a week template and update your schedule. Read how to here.
  • If you already have a calendar with appointment types added, these will now be available for booking at HelseNorge.

Create external booking site

If you want to offer designated calendars for a specific service on your website, you could link to an external booking site. This could be a helpful way to show that you offer influenza vaccination. This method allows the patient to book an appointment without having to log in with BankID on HelseNorge, in the PatienSky app or the patient portal. Read how to do it here.

Set up an appointment

The clinic can create appointments for patients the regular way in the GP's calendar or as a resoruce appointment
See how the patient books appointments in a resource calender in the guide from Norsk Helsenett, Timebestilling i ressurstimebok fastlege og legekontor.
The patient is automatically notified in HelseNorge and can find information about the appointment in the inbox or in Appointments (Timeavtaler) in the HelseNorge portal. The booking will also be visible in the patient portal and in the app.
If the clinic cancels or moves the patient's appointment, the patient is automatically notified in the HelseNorge portal.
Patients have an overview of all appointments in the HelseNorge portal
Parents can represent their children under 16 years old and have access to their health information through HelseNorge. If the child contacts the clinic and books an appointment, and the parents should not access this information through HelseNorge, the appointment type in PatienSky must be changed to Hidden appointment.

Notifications

The patient receives these notifications from HelseNorge:
  • Confirmation for booked appointment
  • Changes to or move of appointment
  • Cancellation
  • Reminder between 48 and 24 hours before the appointment
Note that if the patient is not active in the HelseNorge portal or has not given consent to be contacted digitally, the patient will not receive notifications from HelseNorge when an appointment is set up for them. For non-active patients to be notified, notifications have to be activated for the clinic in PatientSky, and activated for the calendar and the appointment type. The notifications are then received from PatientSky, through e-mail, sms or push.

FAQ

How do I know if the patient has booked an appointment or sent a dialogue through HelseNorge? It is not indicated in the calendar if the patient has booked the appointment through HelseNorge. The appointment automatically shows up in the calendar regardless of where it is booked: through the HelseNorge portal or the PatientSky portal or app. Dialogues sent from HelseNorge are indicated with helsenorge.no in the title.
Last modified 26d ago